Shipping, Returns & Exchanges Policy

Shipping, Returns & Exchanges

Shipping

Free Worldwide Shipping is available on all eligible orders.

  • Orders are processed within 1–3 business days.

  • Standard delivery typically takes 3–5 business days after dispatch.

  • You'll receive a tracking number once your order ships.

  • Delivery times are estimates and may vary due to carrier delays, customs, weather, or holidays.

  • International orders may be subject to customs duties or import taxes, which are the customer's responsibility.

Personalized Orders

Custom or personalized items may require additional processing time before shipment.

Address Changes

Please ensure your shipping address is correct before placing your order. If you need to make a change, contact us as soon as possible. We cannot guarantee changes once an order has entered processing.

Returns & Exchanges

We offer a 60-Day Money-Back Guarantee for a risk-free shopping experience.

To be eligible, items must be:

  • Unworn and unused

  • In their original condition and packaging

  • Returned with proof of purchase

To start a return, simply email info@velvetmoonus.com with your order number. We'll provide a prepaid return label along with return instructions.

We cover the cost of return shipping on eligible returns—there are no return shipping fees for approved returns.

Once your return is received and inspected, your refund will be issued to your original payment method. Depending on your payment provider, funds may take a few business days to appear in your account.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within a reasonable time of delivery with your order number and photos of the item. We'll work with you to provide a replacement, exchange, or refund where appropriate.

Exchanges

Subject to availability, we can exchange eligible items for a different size or style. Contact info@velvetmoonus.com to request an exchange.

If your ring doesn’t fit quite right, we offer complimentary ring resizing for up to 60 days after delivery. Just contact us within the 60-day window, and our team will help arrange the resize at no additional cost.

We want your ring to feel as good as it looks, so you can wear it comfortably from day one.

Order Changes & Cancellations

If you need to change or cancel your order, contact us immediately after placing it. Once an order has entered processing or production, changes and cancellations may no longer be possible.

Contact

For any questions about shipping, returns, or exchanges, contact:

Velvet Moon
Email: info@velvetmoonus.com